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Frequently Asked Questions About Laminate Flooring

Welcome to Kronotex USA's laminate flooring FAQ (Frequently Asked Questions)! We're delighted to help answer your questions about laminate flooring. If you don't find the question (and answer) you are looking for, please let us know.


About Laminate Flooring

Laminate Flooring Care and Maintenance


Laminate Flooring Installation Preparation


Laminate Flooring Installation

Acclimation (return to top)

Why do I have to acclimate Kronotex planks for 48 hours (the store and other manufactures/Armstrong said no acclimation needed)?

Kronotex like all laminate flooring is made from high density fiber board which responds to temperature and humidity. Even the trip from the store to your house could expose the planks to a different environment. Therefore, BEFORE opening the packaging please acclimate all planks for 48 hours by laying each box horizontally and individually in the center of the room, in which they are to be installed.

Also refer to Acclimating Your Laminate Flooring To Your Room Environment.

Boards won’t lock together (return to top)

I’m trying to install your laminate in my living room but the boards won’t lock together. What should I do?

Several factors could contribute to the difficulty you are experiencing

1) Were the planks acclimated 48 hours in the room they are to be installed?
2) Is this a climate controlled environment?
3) Do the boxes lay flat on the floor? If not - flip the boxes over and acclimate for an additional 24-28 hours
4) Measure the boards from opposite corners- diagonally to check for square
5) Did you scribe the first row against the wall? Unevenness in the wall can be transferred thru the planks.
6) Try locking the plank on the end with your dominate hand then working toward the other end of the plank

Basements and Laminate Flooring (return to top)

See Laminate Flooring in the Basement? Yes! Room x Room Series

and Concrete, Laminate Flooring and Basement Moisture: When Is It Ok?

Also see Testing for Moisture in Concrete.

Chipping during installation (return to top)

I noticed that raised sections along the joint of two planks are chipping. Why?
How can I avoid this?

It is very important to keep the tongue and groove clean of any debris - including the corners of your planks. Be sure to check those carefully1 We recommend using a soft bristle brush frequently during installation to avoid debris in the locking system.

Chips can also result from improper tapping tools or techniques, improper acclimation or concealed shipping damage not discovered during installation.

Chipped boards (return to top)

Can I use chipped boards?

Do not install any planks with visual defects. Chipped boards can be used for cut planks along the left and right walls. Use planks with damage to the grove end along the right wall and planks with damage to the tongue end along the left wall. Please make sure the chipped parts will be hidden underneath the quarter round or base molding.

Christmas tree (return to top)

Is it OK to put a Christmas tree on my laminate floor?

Yes, as long as the tree stand has felt protectors and any water spills are wiped up immediately.

Cleaning (return to top)

How should I clean laminate flooring?

We recommend purchasing a laminate flooring cleaning kit. You can also clean your laminate floor using a damp mop and a homemade cleaning aid made from 3 parts of water and 1 part of vinegar.

Please see below for specific stain removal suggestions:

Juice, Wine, Grease, Chocolate: Dampen a rag with water and a laminate floor cleaner and spot clean.
Cigarette Burns, Asphalt, Shoe Polish, Paint, Ink, Crayon, Dried Foods, Nail Polish: Dampen a rag with rubbing alcohol or 100% pure acetone and spot clean.
Candle Wax, Chewing Gum: Allow to harden and gently scrape with a plastic scraper.

Concrete Walls (return to top)

I have a concrete floor and concrete walls in my basement and I know that a 6m vapor barrier is required. Are there any other requirements I need to be aware of?

The vapor barrier should be extended 2” to 4” up each wall and folded or cut back after the planks are installed to fit behind the wallbase molding.

This creates a tub effect and impedes moisture from wicking into the side of the floor planks from the concrete wall.

Please avoid extreme variations in temperature and humidity. The ideal room temperature is between 64º F and 94º F and the humidity should not exceed 75%.

Conditions (return to top)

What are the specific climatic controlled conditions required to install Kronotex?

Installation should take place at room temperature of at least 64°F. The following climatic conditions in the room must be ensured before, during and for at least three days after installation:

Floor Surface min 59°F
Room Temperature min 64°F
Room Humidity max 75% (35% - 75%)

Before opening the packaging, acclimatize planks for 48 hours by laying each box horizontally and individually in the center of the room, in which they are to be installed.

Cork Underlayment (return to top)

When installing laminate flooring on a cement floor, after laying the black vapor barrier, should one lay the white foam sheeting on top of that prior to laying the laminate flooring, or would the laminate go directly on the vapor barrier? Can I use 3/8” cork underlayment?

You should always use underlayment padding above the vapor barrier and below the laminate flooring planks. If a pad is pre-attached, no additional underlayment should be used.

Yes, 3/8” cork underlayment is a premium underlayment and can be used to help meet the required sound standards e.g. in condos. The cost can be high as much as $3 per square foot.

Please be advised that density can be an issue directly related to performance. Therefore, purchase cork underlayment supplied by US Floors, Natural Floors or National Cork as product from QEP may or may not consistently meet our preferred density requirement for maximum performance.

Different locking system (return to top)

I installed Kronotex laminate flooring in my kitchen and living room about two years ago and would like to expand the floor into my dining room. I purchased the same color but noticed that the locking system seems to have changed. What do you suggest? Can I install the flooring anyways?

You won’t be able to look the new planks directly into the existing floor but you’ll be able to “connect” the existing floor with your new floor by installing a transition profile between both.

Direct Pressure Laminate (return to top)

DPL (Direct Pressure Laminate)
Direct pressure laminate is the most typical fusing method used to manufacture residential laminate flooring. The surface, inner layers and backing layer are fused in a single press operation.


Made of four layers:

1. An impact resistant top layer provides a protective finish. = OVERLAY
2. The high quality printed design layer in various colors and patterns. = DÉCOR PAPER
3. A high density fiber board (HDF) comprises the core. = HDF BOARD
4. The bottom balancing layer to equalize pressure and keep the board straight. = BACKER

End Joints (return to top)

What is the advantage of tapping end joints?

This technique allows you to work on multiple rows at the same time in a stair-step fashion, first row longer than the next and so on…

Professional installers can have more than one installer at a time locking planks together - time and square footage is money!
The do-it-yourselfer does not need a helper to lock a long row to the preceding row.

And the advantages for both are
1) Only handling cut pieces once to cut then installing them directly into the floor saves time and effort
2) Heavy furniture does NOT have to be moved out of the room

Potentially over time this technique could perform better (remain locked to a tighter tolerance than end joints engaged without tapping)

Expansion gaps(return to top)

How much expansion gap do I have to leave?

Please leave a minimum of 3/8” clearance.

Exterior doorway (return to top)

Is there anything I need to be aware of when installing laminate flooring in front of an exterior door?

Thank you for your purchasing Kronotex flooring. There are some things you may want to keep in mind:

Before you install planks in front of an exterior doorway, be sure to shave away the locking system from the side which will face the exterior door. That piece will be on the edge of the floor exposed to extreme conditions. The gap between the exterior entrance and your first piece of laminate flooring should be filled with 100% silicone sealant to protect the flooring from moisture. We do not recommend having an end joint directly in the traffic path, however sometimes it may unavoidable.

For esthetic reasons we suggest laying the laminate underneath the door jams after cutting them using a saw especially designed for door jams available at any hard ware or home improvement store.

You may also want to use a small bead of glue on the tongue of the locking system of the planks in the entrance area or consider using a door mat to help protect your floors against snow and water that may be dragged in on shoes.

Fish Tank/Water Bed (return to top)

I have two rooms in which I would like to install your laminate flooring. The first room has a queen size water bed and the other has a large fish aquarium. Can I install laminate in these rooms?

Kronotex laminate flooring may be installed in both rooms provided that neither the waterbed nor the aquarium leak. While smaller spills can be wiped off quickly and won’t harm the laminate floor larger spills can cause serious damages to the core material and are not covered by our warranty. Therefore you should be very cautious when filling, emptying or cleaning the aquarium! Also, please make sure the aquarium is level and the weight is distributed evenly. We recommend setting it up on a piece of furniture with a solid base rather than a four-legged stand.

Fireplace (return to top)

How close to a fireplace or wood stove can I install you laminate?

Please check your local building code for the recommended distance. If no building code exists please leave at least 2 feet between the fireplace and your laminate floor.

Floating floor (return to top)

If Kronotex is a floating floor, how does it stay locked together?

It’s called floating floor because the laminate is not glued, nailed or otherwise fastened to the subfloor or walls and can expand and contract as temperature and other conditions change. Floating floors gain their strength from locking to the other planks in the floor.
Note: This is why 12” minimum end joint stager row to row is so important!

Flooded floor (return to top)

My floor was flooded. Can I keep my laminate floor?

I am sorry for the flooding you have experienced. Water is the worst enemy of laminate flooring. Please dry the flooded area completely and as soon as possible. Your floors may start to warp due to water that entered into the seams and made them swell. You will need to de-install your flooring and let the area/rooms dry completely before reinstalling new flooring. Planks involved with floods caused by exterior water or waste water are not recommended for re-installation.

Note floods are not covered by our warranty. Please contact your homeowner’s insurance.

Furniture (return to top)

I'm looking at installing your laminate in my kitchen. Two questions:

1. Should/Can I install under the refrigerator?
2. Can I lift the center island out of the room, run the laminate across the width of the kitchen, then fasten down the center island back in the middle on top of the laminate?

Laminate flooring can be installed under your refrigerator but should not be installed under any stationary or extremely heavy furniture as this would prevent the flooring from expanding and contracting. Please work around the island leaving an expansion gap of 3/8” to the flooring.

We also recommend adding glue to all four sides of each plank before installing the flooring around your sink, refrigerator and any other areas where water may occasionally be present. All expansion spaces in these areas must be filled with a 100% mildew silicone sealant. This will help you prevent any damages.

Gaps (return to top)

Cooler weather has caused gaps between the planks in my floor, what should I do?

Ask the customer what part of the country they live in, and then respond – in your part of the country cooler weather means lower humidity…

The high density fiber board responds to extremes in temperature and humidity, you may need to operate a humidifier.

Hallway (return to top)

Which way should I install planks in a hallway?

Please install laminate flooring in your hallway parallel to the long walls.

Healthier than carpet (return to top)

Is laminate more hypo-allergenic than carpet?

Yes, the surface of laminate is so hard it can not hold the allergens typically accumulated by softer floor coverings.

This benefit is a good example of why laminate is the best flooring option for children’s rooms or anyone concerned with health.

Holiday candle (return to top)

My holiday candle spilled wax on my floor. Is it ruined?  What should I do?

Allow to harden and gently scrape with a plastic scraper.

Remove any residues after scraping with rubbing alcohol or 100% pure acetone.

How to cut planks (return to top)

How should I cut the planks?

Please use a high tooth count fiber tip saw blade. Remember the “grill” (=the teeth of the blade) should come in contact with the décor face of the plank first.

This will reduce chipping. Chipping is not a big issue because anytime you cut our planks you have removed the locking system so the cut edge will be toward the wall and be covered by the quarter round. Do not use any pieces that are less than 16 inches in lengths.

Safety requirements:

  • You need to wear a dust mask and safety glasses when cutting planks and they should be cut outside.
  • Professional installers may use a dustless cutter which can be used inside because it does not generate dust.

See How to Cut Laminate Flooring? Choose the Right Saw Blade! for additional perspective.

Installation Instructions (return to top)

Where can I get a copy of the installation instructions?

Depending on the product you purchased the installation instructions are printed inside the box or on a separate slip sheet located in the box.

You can also find installation instructions on this site, by visiting Installation and selecting the locking system appropriate for the Kronotex USA laminate product you have purchased.

Last Piece (return to top)

I am installing laminate flooring in place of carpet I removed. Since the wall base molding is high enough I can install the laminate under it and avoid using any quarter round. How do I get the last piece in the row installed?

You do not have to remove the wall base molding. Simply shave equal parts of the locking system off the top of the grove of the installed plank and the bottom of the tongue of the new plank and glue the long joint. Please be sure to leave an expansion gap of at least 3/8” between the wall behind your wall base and the flooring.

Mobile Homes (return to top)

Can I install Kronotex in my mobile home/trailer?

Conditional yes; the sub-floor must be clean, smooth and level within our stated tolerance. Older mobile homes may not have a vapor barrier, you may have to pull the skirt to access under the structure to check and install a vapor barrier. If there’s a dirt crawl space underneath your mobile home you should cover it with plastic to keep moisture from rising up.

A double wide can be wider than 25ft. Please remember to use a transition molding every 40ft in length and 25ft in width.

Moldings (return to top)

I am planning to buy matching moldings and trims for my laminate flooring. How do I determine how much I need?

Measuring for the molding pieces you will need is a lot easier than you may think. Please measure for Wall Base and Quarter Round first. Simply measure each wall, write down each measurement, and then total them up. We recommend that you also add about 10% waste to your total. After you have the total running feet you need, divide it by the length that the molding is sold in. You can do the math either in inches or in feet. For example, if you came up with a total of 960" or 80' that you need, and the molding is sold in 96" or 8' lengths, you would need 10 pieces of molding. If you don't end up with an even number, it is always recommended that you round up to the next piece.

When it comes to transition type molding, it's a little different. You will need to measure each doorway or opening between rooms. As a rule of thumb, one piece of transition type molding will usually do two doorways, as long as the doorways are less than 36". The room temperature and humidity may vary from room to room and cause a different level of expansion and contraction. The transition (=T-molding) in the doorway will prevent the floor from buckling. Also, if you have an opening that is wider than one piece of molding, we recommend that you split it in the center as opposed to one big piece and a small cut piece. You may have a little bit more waste doing it this way, but overall it will look better with the seam being in the middle.

Please remember to use a T-molding in rooms measuring over 40’ so that dimensions don’t exceed 25” x 40” in any section.

Moving (return to top)

I’m a contract worker who moves frequently. Can I move my Kronotex laminate floor?

Flooring from the Amazone, Beaufort, Beaufort Traditions and Cherry Valley collections can be moved up to 3 times! The flooring should be removed carefully by taking each complete row apart along the long edge of the plank first and then separating the individual planks from each other on the short edge. It makes it easier to slightly raise the planks from the underside and place a hand under the short end connections. Lift the short edge until the two planks separate.

If you already know that you will be moving with your flooring we suggest buying a few additional cartons to cover for varying room sizes and damages during your move.

Narrowest Piece (return to top)

What is the narrowest piece of Kronotex I can use?

The narrowest piece must be 2.5 inches wide. This is about as wide as one strip on a three strip décor plank.

Please measure the net width of the room, deduct the space needed for expansion gaps on both sides and divide it by the width of the planks. This will give you the total number of rows (planks) for your project. If you come up with an uneven number of rows please remember that planks you cut lengthwise must be at least 1/3rd plank or 2.5 inches wide.

Example: Net width of room 96” minus 2 x 3/8” (expansion gap) divided by 7.6” (plank width) equals 12.53 planks. If you do not have at least .33 as a remainder you must rip the first row along the starting wall so the width of the last row against the finishing wall is at least 2.5 inches.

Note heavy furniture e.g. sofa, entertainment center generally sits along the walls. It is important to maintain this minimum due to the weight frequently delivered to the floor along the walls.

New construction (return to top)

I am planning to install laminate flooring in a new home. How long after dry walling and painting should I wait to install your flooring?

Please allow a minimum of:

  • 3 days after dry wall installation and initial painting as they add a lot of humidity into the room
  • 60 days for new concrete slab to “cure”

Note to remember – Kronotex flooring must be installed in a climate controlled building, the HVAC must continue to operate.

Installation: Tongue or Groove Against Wall? (return to top)

Which wall should I start installing Kronotex along? Should the tongue or the groove be against the wall?

You can start installing your floor against any wall but some are better than others. Typically you want to run your laminate parallel to the main light source to decrease the visibility of the seam across the length of the product. In order to accomplish this you would need to start on the wall either to the left or the right of your main light source. If there is not a large window or main light source we recommend starting against the longest wall.

If all your doors are located on one wall it may be easier to start on that wall so you can slide your laminate underneath the door jams. You will want to start in the left side of the wall you pick with the tongue on the long side of a plank facing the wall. The tongue against the wall should be removed. You can use a sharp utility knife for the 7 or 8mm product but 10 or 12mm will require a saw. It is important to work from left to right to avoid damaging the tongues on the short side of the boards.

I also recommend installing the first and second row at the same time to insure everything is square. Basically what you are doing is using the second row to line up the first row before tapping the end joints together.

The image below illustrates the tongue side of the plank (which should go against the wall) and the proper orientation for the top of the plank.


Pet Birds (return to top)

I have seen your flooring products at Bob’s Floor & Décor in Hampton Virginia. I am thinking about using the Brazilian Cherry in my bird’s room, but have a few questions before I invest the dollars. Although the room is cleaned several times a day, we do get Bird droppings on the floor that may sit for an hour or two before they are cleaned up with a damp mop.

Q: Will the finish on your flooring product withstand the droppings without staining or other damage as long as they are cleaned off in a short period of time?

Kronotex flooring is hygienic and easy to keep clean. Routine cleaning requires just vacuuming or sweeping to prevent loose dirt or grit from scratching the floor’s finish. Bird droppings will not stain Kronotex flooring. We recommend the use of a damp mop to remove the droppings. Never use excessive amounts of water.

Q: In this application would it be advisable to use a continuous bead of glue to the edges of the planks?

Gluing the planks in areas that are exposed to moisture is highly recommended as it will keep any fluids from getting between the planks.

Q: Your "Care and Cleaning" instructions state "Do not use any cleaning agents containing wax, oil or polish." What type of agent is recommended to help care of the surface finish and minimize the effects of the bird droppings?

We recommend the use of our laminate floor cleaner which is available at selected retailers in a maintenance kit containing a 32 oz bottle of the laminate cleaner, a dust mop, felt protectors sized to fit chair and table sizes, an advanced cleaning formula and a redeemable coupon for a color fill repair kit. Please use felt protectors under furniture and replace all hard plastic or metal rollers on chairs with soft rubber rollers to avoid scratching the floor’s surface.

Plants (return to top)

I installed your laminate in my gym room with treadmill, stepper and lots of windows on one wall. I’m bringing my plants in for the winter, is it OK to put the plants around the treadmill?

It shouldn’t be a problem if you use extra precaution to protect the laminate floor from moisture. Moisture is the enemy of all laminate floors.

The number of plants that you’re planning to put inside this room may increase the humidity. Please ensure the humidity does not exceed 75%. Continue to use your HVAC!
Use planters that ensure no water will leak on your floor after watering. Wipe all spills off immediately.

Pull Bar (return to top)

Do I need a pull bar to install your laminate flooring, if yes why?

The majority of our floors require the use of a pull bar. A good rule to go by is if your floor requires the use of a tapping block then you are going to need a pull bar. Pull bars are used for the last plank in a row that ends at a vertical structure such as a wall. In these areas it is impossible to use a tapping block due to the limited amount of space so a pull bar is used instead. Please see below for pictures showing the use of a pull bar, expansion requirements, and the smallest usable piece.

Rental Property (return to top)

I have a rental property at the beach and now that the rental season is over I am refreshing it this winter. Can I put Kronotex laminate flooring in my rental property?

Yes, you can install laminate flooring in your beach home provided that you continue to operate the heating and air all year to keep a constant temperature between 64º F and 94º F and a humidity not exceeding exceed 75%.

Room Size (return to top)

We are planning to install your laminate in our home. Our older daughter’s room measures 30 x 20 feet and our living room is 50 x 50 feet. What is the largest possible installation area for laminate flooring?

Laminate flooring can be installed throughout your home but is not recommended for humid rooms like bathrooms and saunas.

When installing laminate flooring a transition piece also called T- molding must be used in all doorways and in rooms measuring over 40’ in the direction of the long edge of the planks and 25’ in the direction of the short edge of the planks.

Please see attached picture and remember to leave 3/8” expansion gap between the flooring and all walls.

Sound Quality (return to top)

I heard laminate has a fake or hollow sound. Is this true and is there anything I can do to improve the sound quality?

You may be surprised to hear that laminate flooring is not significantly noisier than other hard flooring surfaces.

The thickness of the laminate flooring (10 or 12mm ideally with attached pad) and the choice of underlayment will have the greatest effect in reducing noise from pedestrian foot traffic = walking noise. We recommend purchasing an acoustical underlayment. Please do not use an acoustical underlayment underneath a floor with pre-attached pad.

Stain Flooring (return to top)

We have put Kincaid Birch down in the living room but find the color is too light. Is there any way that we stain it to make it darker?

One of the advantages of Kronotex laminate flooring is its stain resistance. Therefore we do not recommend using any substances to alter its surface color or shine. Please consider some new pillows or a darker throw for your couch, an area rug or different curtains to change your living room’s appearance.

Static Electricity (return to top)

There is a lot of static in my new floor. What happened? What should I do?

Static electricity occurs as a natural consequence of electron transfer between contacting surfaces, and is influenced by air humidity, clothing and materials used in upholstery covering.
The electrostatic behavior of laminate flooring or any other wood material can be reduced by taking the following steps:

  • Increase the humidity in the room or area with a humidifier and/or indoor plants
  • Clean regularly to avoid dust build up
  • Damp mop regularly with a laminate floor cleaner (reduces the surface resistance of the flooring)
  • Avoid wool clothing
  • Open windows occasionally when the living environment is closed with forced air heat

Square Footage (return to top)

I saw your Slate laminate at my local floor store and really liked it. How do I calculate square footage and how much should I buy?

Square footage is length multiplied by width. We recommend to purchase 10 % extra to compensate for cuts and waste and up to 20% extra for tile patterns.

Please keep leftover planks/cartons in case a plank or section of the floor needs to be replaced in future.

Subfloor (return to top)

My sub floor is not level. Can I install Kronotex over a floor that is not level?

Kronotex must be installed over a sub floor which is clean smooth and level. Laminate flooring with attached underlayment padding can accept a deviance of 1/8” over 40” but any low spots of 3/16” or greater must be filled in with leveling compound.
Portland based leveling compound is mixed with water then “floated” on the subfloor where the compound will flow to the low spots and level the floor. This leveling compound should dry within a few hours.

Surface Texture (return to top)

What is embossed in register? Which Kronotex décor is available with this surface texture?

If you look closely at a typical laminate floor, you'll discover that the texture on the surface doesn't match the pattern. The laminate surface has a "generic" smooth or wood grain texture applied to it, regardless of the underlying pattern.

Laminate flooring with registered embossed (=embossed in register) surface is different.
Premium press plates made in a multistage process are used to produce laminate flooring with embossed in register surface. This amazing technology actually matches the texture with the underlying pattern on each individual flooring plank. Regardless of whether you're looking at a wood look or a tile design, the surface of the floor matches the pattern underneath it, creating a startling level of realism.

Thickness (return to top)

I purchased one of your products that are listed as an 8mm (.315”) product but it only measures .300” thick. Is this a manufacturing error?

Thank you for your note regarding the thickness of our 8mm product you purchased. The target thickness of the product is 8mm or .315”.

However, due to changing conditions and consistencies of the raw materials such as HDF and paper the actual thickness may vary within a defined tolerance. The high density fiberboard we use is manufactured to a North American standard with an acceptable thickness variation of +/- 0.5mm or .0197”. Therefore, it would be technically acceptable to have readings as low as .295” or as high as .335” on our finished product.

Tongue vs. Groove (return to top)

Please see the illustration below for an explanation of the tongue vs. the groove

To further clarify tongue vs. groove, please note in the image below the orientation for the top of the laminate plank. This is something you should pay attention to during your pre-installation preparations.

Tongue groove drawing








[Click on the image for a larger, printable view of this tongue vs. groove drawing.]

T-Molding (return to top)

Where should I install the T-strip between the door casings?

Please install the T-Molding where it is directly under the door when the door is fully closed.

Underfloor heating (return to top)

Can Kronotex be installed over a radiant heat system?

Our laminate flooring may be installed over a hydro/water based system because the temperature changes slowly from cold to warm and reverse. We do not recommend installing our flooring over electric heat systems as they heat up and cool down very fast causing the floor to expand and contract too quickly and may damage it.

Underlayment (return to top)

I purchased your 12mm laminate flooring with attached padding. Do I need a foam underlayment or vapor barrier when installing the laminate over a) concrete, b) carpet, c) sheet vinyl or d) an existing hard wood floor?

No additional underlayment should be used since the product purchased has a pre-attached pad. Adding additional pad will void the warranty and cause the floor to have too much deflection. This adds stress to the locking system and can cause it to fail over a period of time.

When installing over concrete a 6mil poly vapor barrier is required.

Our product can not be installed over carpet or carpet pad so these items must be removed prior to installation. This is for the same reason adding additional pad is not recommended.

Laminate can be installed over sheet vinyl but will require a 6mil vapor barrier if over a concrete subfloor.

Laminate can be installed over existing hardwood floors installed over a wooden subfloor without a vapor barrier. Hardwood installed over a concrete floor must be removed prior to installing a laminate floor. Since the hardwood is not going to act as a vapor barrier one would have to be installed. If this was done by putting plastic over the hardwood it would trap moisture between the concrete and the hardwood causing it to mold and rot.

Water Spill (return to top)

My husband and I recently purchased your line of laminate flooring and had it installed by a contractor. We had spilled water in an area, cleaned it up pretty good, and by the next day the flooring had warped somewhat. We have approximately eight to ten boards they may all need to be replaced due to this problem. I don't feel a spill of this kind should cause this kind of problem, but it has. The boards are buckled at the seams.

Thank you for purchasing Kronotex laminate flooring.

Where exactly did this issue take place? Was it on the side or in the middle of the room? Will this area be exposed to water again in future? If so you need to take extra precaution that we reference in our installation instructions to avoid this from happening again in future. We recommend adding glue to all four sides of each plank before installing laminate flooring around your sink, exterior entrance ways or any other areas where water may occasionally be present. All expansion spaces in these areas must be filled with a 100% mildew silicone sealant.

Please see attached plank replacement instructions or contact a professional installer.

Wall coverings (return to top)

Can laminate flooring be installed on walls?

Laminate flooring is currently recommended for flooring applications only.

Weight(return to top)

How much does a square foot or carton of your product weigh?

The weight of our products varies between 22 and 35 lbs per carton. Please ask the customer to specify the product line to give an exact answer.

Wires and cables (return to top)

I have a lot of speaker wires, video coaxial cable, electric plugs… previously concealed by carpeting. Can I run the cables under the Kronotex planks?

It is not recommend to run wires or cables underneath your laminate as this may violate your local fire code and cause unevenness in your subfloor which in turn will cause your laminate floor to buckle.

There are wire tracks available that enable you to install low-voltage wiring (for example: speaker wire, stereo cables, telephone wiring, network wiring, alarm wiring) behind standard wall base molding. Some base moldings offer a channel for wiring.